TERMS & CONDITIONS
BY PURCHASING AND/OR USING THE PRODUCT YOU ARE AGREEING TO THESE TERMS AND CONDITIONS AS DETAILED BELOW, INCLUDING, BUT NOT LIMITED TO, THE TERMS OF THE MONEY BACK GUARANTEE, THE ARBITRATION AGREEMENT AND THE CLASS ACTION WAIVER. THESE TERMS AND CONDITIONS CONTAIN AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER. PLEASE READ THEM CAREFULLY, SINCE THEY AFFECT YOUR LEGAL RIGHTS.
MONEY BACK GUARANTEE
We are so confident in our product that it comes with a 30-day money back guarantee. That means that you have 30 days from the date of purchase to try our product risk free. This money back guarantee only applies to purchases made directly from Lunada Biomedical via its websites and telephone order phone lines (individual order quantity limitations may apply), and does not apply to free promotional product or samples or shipping and handling charges for orders placed in response to promotional offers for free product or samples.
Only one (1) return per person/household will be honored.
Refund for the purchase of a single individual package of product: within 30 days from the date of purchase request your refund of the purchase price by calling us at 800-222-3304 (Monday – Friday, 5:00 AM to 5:00 PM PST).
Refund for the purchase of multiple packages of product: if for any reason you are not satisfied with the product, to receive a full refund, simply return all unopened and undamaged, sealed and/or shrink-wrapped packages/bottles pursuant to the RETURN INSTRUCTIONS in the next paragraph postmarked by the 30th day from your date of purchase.
Please note that your return must be postmarked by the 30th day from your DATE OF PURCHASE in order to receive your full refund. NO EXCEPTIONS. Please allow five to seven business days from the date we receive your return for processing. Please ship your return via USPS to: PO Box 10452, Van Nuys, CA 91410. Please include your first and last name, address and order id# (located on front side of the sales receipt) for accurate and timely processing. In order to prevent extra fees for damaged product, please package your return using the original packaging (recommended) or a sturdy box to ensure your return is not damaged in transit. We recommend you use a tracking number, delivery confirmation or some sort of insured mail for returned merchandise, as we cannot be responsible for items that never reach our warehouse, or do not include customer information. If you intend to return late (postmarked after the 30th day from your date of purchase) or incomplete product, please call us at 800-222-3304 (Monday – Friday, 5:00 AM to 5:00 PM PST) prior to sending the product to inquire about the additional fees that will apply. Shipping and handling refunds are limited to the standard delivery option of $7.99. Additional shipping costs for premium shipping options and return shipping fees are not refundable.
SHIPPING TERMS AND CONDITIONS
|Shipping Options||Estimated Delivery Times
(not including processing time)
|Standard||Up to 7 business days|
|Expedited||Up to 4 business days|
|Express||Up to 2 business days|
|International||Up to 14 business days
(not including customs holds)
Lunada Biomedical makes every effort to ensure customer orders are received in a timely fashion.
All Standard orders require up to 2 business days for processing. All Expedited and Express orders require 1 business day for processing. Business days are defined as Monday through Friday, excluding holidays. Please note, all delivery times are estimates and Lunada Biomedical is not responsible for delays due to weather, delivery carrier factors, customer error, holiday-related delays, or any other unforeseen factors.
While Lunada Biomedical makes every effort to adhere to these guidelines, these Shipping Terms and Conditions are in no way a promise or guarantee of delivery time or shipping method. Most Express and Expedited couriers make deliveries Monday through Friday only; Lunada Biomedical does not offer weekend delivery. Lunada Biomedical is unable to provide estimates for International shipping times, and is not responsible for customs or other fees imposed by the destination country.
ARBITRATION AGREEMENT AND CLASS ACTION WAIVER
By purchasing and/or using the product you are agreeing to enter into an arbitration agreement with Lunada Biomedical regarding any disputes that may arise as a result of such purchase and/or use. Under this agreement, you and Lunada Biomedical agree that this arbitration agreement is made pursuant to a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act ("FAA"), and not by any state law concerning arbitration; and that any dispute between you and Lunada Biomedical, including disputes against any agent or affiliate, will be resolved exclusively and finally by binding arbitration and the arbitration decision may be enforced and judgment entered thereon in any court of competent jurisdiction.
BY AGREEING TO THIS ARBITRATION AGREEMENT, YOU ARE GIVING UP YOUR RIGHT TO GO TO COURT, INCLUDING YOUR RIGHT TO A JURY TRIAL.
In arbitration, a dispute is resolved by a neutral arbitrator or panel of arbitrators, rather than by a judge or jury. Arbitration is more informal, however, an arbitrator can award generally the same relief that a court can award. Under the terms of this agreement, if an arbitration proceeding is initiated, the arbitration will be administered by the American Arbitration Association ("AAA"), and conducted under AAA's Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, the "AAA Rules") then in effect at the time of the dispute. You may obtain copies of the AAA Rules and forms and instructions for initiating arbitration by visiting the AAA website at www.adr.org, or by calling AAA at (800) 778-7879. If you initiate arbitration, Lunada Biomedical will promptly reimburse you for any standard filing fee which may have been required under AAA's procedures once you have notified Lunada Biomedical in writing and provided a copy of the arbitration proceedings. The prevailing party in the arbitration may be awarded attorneys' fees, costs and reimbursement of filing fees. If for any reason the AAA is unavailable, the parties shall mutually select another arbitration forum.
There shall be no right or authority for any claim to be arbitrated on a class action basis or in a purported representative capacity. No claim submitted to arbitration is heard by a jury or may be brought as a private attorney general. You do not have the right to act as a class representative or participate as a member of a class of claimants with respect to any claim submitted to arbitration. The arbitrator may not consolidate more than one person's claims against Lunada Biomedical and may not preside over any kind of representative or class proceeding against Lunada Biomedical. You acknowledge that this class action waiver is material and essential to the arbitration of any disputes between the parties and is nonseverable from the agreement to arbitrate claims. If any portion of this class action waiver is limited, voided, or cannot be enforced, then the parties' agreement to arbitrate shall be null and void. YOU UNDERSTAND THAT BY AGREEING TO THIS CLASS ACTION WAIVER, YOU MAY ONLY BRING CLAIMS AGAINST LUNADA BIOMEDICAL IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING.
Lunada Biomedical is dedicated to fulfilling its customers’ satisfactions, and we hope our products meet your needs.